Disaster Case Managers work with partner organizations to address unmet needs through volunteer assistance, in-kind donations, and accessing all available sources of potential funding including Federal Emergency Management Agency and Small Business Administration appeals and as well as, in some cases, financial support to fund unmet needs not covered by insurance or other avenues of support. A Disaster Case Manager works with each case to create a realistic recovery plan and discusses the types of assistance available based on the client’s individual situation and needs. Clients working with disaster case managers will need to provide documentation of insurance, Federal Emergency Management Agency, Small Business Administration and other disaster financial assistance received to date. Programs offering disaster recovery assistance vary in their focus and participation requirements with household income being only one consideration. 

A Disaster Case Manager helps survivors to develop a realistic Long-Term recovery plan for recovering from the disaster. The Disaster Case Manager also helps identify and facilitate access to appropriate community resources that will support the plan.

  • A Long-Term Recovery Plan:
    • Identifies disaster-related need(s) to be addressed.
    • Identifies the resources (personal, family and program assistance) available to meet the needs.
    • Determines steps needed to obtain support for these aspects of the Long-Term Recovery Plan.


  • Support your Small Business Administration appeals
  • Develop a realistic disaster recovery plan
  • Identify steps toward completing disaster recovery goals
  • Advocate for your disaster recovery goals
  • Access available resources

You should not expect your case manager to offer:

  • Help with all challenges from before the fire
  • Direct mental health services
  • Legal advice
  • Personal errands
  • Cosign
  • Personal transportation


There is no guarantee of:

  • Housing
  • Financial assistance

Currently, survivors are referred from the Community Queue (waiting list) in the order in which they submitted their request. Reviewing survivors’ cases with a standardized assessment process, agencies may prioritize those with medical needs, disabilities, and those not housed or at risk of losing their current housing

No. Once you have submitted a request, you are included in the waiting list.

Currently there is no immediate access to a disaster case manager because there are not enough case managers available at the local case management agencies. A Community Queue waitlist will be established to be assigned to a case manager. The JCC LTRG and local partner organizations are working very hard to get additional resources from local, state and federal government to meet this need. Community partners collaboratively respond to the changing needs of the community, and disaster case managers are working at capacity with maximum caseloads.    

No. When you are referred to a disaster case management agency from the Community Queue, it is because there is an opening for a new case at that agency. Therefore, you will be assigned by the agency handling your case to the appropriate case manager.

Yes, you are eligible for disaster case management services if you have relocated outside of Jackson County or outside of Oregon

You can contact your disaster case manager, and this decision would be made on a case by case basis.

No, a closure date of the wait list has not yet been determined. 

The JCC LTRG uses the following guidelines to determine priorities for Survivor support. While these priorities help to determine the actions and decisions of the JCC LTRG, decisions of individual resource providers working with the JCC LTRG may be made based on the priorities of their own organization’s mission.

  1. Individuals and families who need assistance to maintain or obtain safe, sanitary and secure housing, including:
  • Individuals and families who are not served, or who are underserved, by other existing aid programs, including those who are ineligible for Federal Emergency Management Agency (FEMA).
  • Individuals and families who are experiencing economic hardship in pursuing a plan for recovery.
  • Individuals and families who are isolated or have difficulty accessing services.
  • Individuals and families who have begun the recovery process but have encountered a setback and need assistance with their continued recovery.
  • Individuals and families who need assistance in order to prevent deterioration in their continued recovery.


  1. Landlords of owner-occupied residential rental property of four units or less when such assistance will provide safe, sanitary and secure housing that will be affordable and permanent for the owner-occupant and his or her residential tenants.
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