If you are a renter who was affected by the 2020 fires in Jackson County, you may qualify for assistance through The Center for Community Resilience at ACCESS.

Se habla Español: The Center for Community Resilience (CCR) has bilingual housing counselors and support staff available. Services can be provided in both English and Spanish.

Intermediate Housing Assistance Program (IHA)

ACCESS is currently processing applications for the Intermediate Housing Assistance Program (IHA) from ReOregon. IHA provides temporary rental and utility assistance to help you transition to a permanent home. If you are struggling to find affordable housing, this program may help.

Down Payment Assistance Program (DPA)

ACCESS is currently processing applications for the Down Payment Assistance Program (DPA) through the Homeownership Center. This pathway provides help with down payments and closing costs for qualified homebuyers who may need additional financial support.

Housing Counseling

Housing Counseling Services connects households affected by the 2020 Labor Day wildfires and straight-line winds with housing counselors certified by the U.S. Department of Housing and Urban Development (HUD). Work with a counselor to create a plan for your long-term housing.

ACCESS website: https://accesshelps.org/center-for-community-resilience/

For all programs listed above, Check your eligibility on the ReOregon Website. You can also contact the ACCESS Center for Community Resilience for an eligibility screening at (541) 414-0318 or email .

Please note that participating in IHA will not disqualify you from other ReOregon programs. If you have questions about your eligibility or need support getting documents from the DMV, VA, or other entities, please connect with ACCESS staff.

FIRE IMPACTED BUSINESS SUPPORT

PIER Grants

IVCanDO has been awarded funding through the ReOregon PIER program to support small business recovery after the 2020 fires. The Revolving Loan Fund offers:

Loan Amounts: Up to $50,000
Interest Rate: Fixed at 5% — significantly below typical bank rates (prime + several points ~ 7.5%)
Credit Building: On-time repayment builds your business credit
Flexibility: No early repayment penalties
Funding: Funds are recycled, supporting more local businesses over time

• Sign up to receive updates: https://ivcdo.org/pier/#updates
• Apply here: https://form.jotform.com/252385286816063

DISASTER CASE MANAGEMENT 

Rogue Food Unites — Disaster Case Management 

Rogue Food Unites has recently partnered with the Office of Resilience and Emergency Management and Oregon Housing and Community Services to provide Disaster Case Management services. 

• Disaster Case Management phone line — (458) 488-7980

HOMEOWNER ASSISTANCE REPLACEMENT PROGRAM (HARP) 

EMERGENCY ALERTS

Know your Zone

Jackson County and contracted cities are working with Genasys Protect to develop community-level alert and warning zones to help residents and businesses prepare for emergencies or evacuations before an event occurs.

• Find your Zone: https://protect.genasys.com/

Jackson Alerts

Jackson Alerts is Jackson County’s notification system for informing residents about emergencies and other important community news and information you need to stay safe. Alerts quickly provide the community with critical information during situations such as wildfires, severe weather, unexpected road closures, missing persons, and evacuations of buildings or neighborhoods. 

• Sign up for Jackson Alerts: https://member.everbridge.net/76864345342052/login

PulsePoint

Online Service PulsePoint Respond is a 911-connected app that can immediately inform you of emergencies occurring in your community and can request your help when CPR is needed nearby. Municipalities offering Pulse Point engagement are Jackson County Fire District #5, Medford Fire & Ashland Fire & Rescue.

• https://tinyurl.com/jvj6bcuz 

Watch Duty

Watch Duty is a real-time wildfire-tracking app that delivers critical updates, maps, and alerts to help communities stay informed and safe during emergencies.

• https://app.watchduty.org/

DOCUMENT REPLACEMENT

A Street Print & Parcel

Free notary for fire survivors.

• www.astreetcopy.com
• 541-552-0505
• 258 A St. #1, Ashland OR 97520
• Hours 10-5 M-F

Oregon Health Authority

Replacement certificates; discount for fire survivors – Birth, death, marriage, domestic partnership, divorce certificates.

• www.oregon.gov/oha/PH/Birthdeathcertificates
• 888-896-4988
• Orders Online — www.VitalChek.com
• General Information — 971-673-1190

SSA

Replacement social security card

• www.ssa.gov
• 800-772-1213

FOOD

Rogue Food Unites

Weekly no-cost Farmer’s Market in Talent, Medford, and Eagle Point! Visit the website for more information.

• https://www.roguefoodunites.org/neighbors-unite-schedule-and-locations

HOUSING

ACCESS Homeownership Center (HOC)

ACCESS HOC offers homeowner education, housing counseling, and down payment assistance for potential homebuyers, and helps existing homeowners who may be struggling to pay their mortgage, are behind on property taxes, or are facing default. Connect with the Homeownership center to find out about specific programs for fire survivors. 

• https://accesshelps.org/homeownership/
• (541) 448-1394
• Email —
• 3630 Aviation Way, Medford OR 97504
• Office Hours — Mon-Thur: 8:00 am - 5:00 pm, Fri: 9:00 am - 4:30 pm

ACCESS Center for Community Resilience (CCR)

The Center for Community Resilience transitions fire survivors from living in hotels and other short-term housing to stable, suitable housing options. The Center for Community Resilience (CCR) was created in August 2021 along with partners, including case managers from the State of Oregon and other local agencies, to assist those who were impacted by the 2020 Jackson County wildfires. Help is available for finding a place to call home.  

• www.accesshelps.org/firerelief
• (541) 414-0318
• Email — 
• 3630 Aviation Way, Medford OR 97504
• Office Hours — Mon-Thur: 8:00 am - 5:00 pm, Fri: 9:00 am - 4:30 pm

Opportunities for Housing, Resources, and Assistance (OHRA)

At the Resource Center, OHRA’s navigators help individuals and families avoid eviction, find a job, apply for benefits, access physical and mental health services, and more. OHRA’s Shelter offers a safe place to sleep and helps getting on the path to self-sufficiency. The OHRA shelter is a low-barrier, non-congregate, fully-staffed shelter open 24 hours a day, 365 days a year. OHRA’s Shower Trailer fills an essential need for those living without shelter. OHRA offers fire survivors use of free phone and help with document replacement: social security card, driver’s license, etc.

• https://ohrahelps.org/
  
• 541-631-2235.
• 2350 Ashland Street, Ashland.
• Resource Center Hours — 9:00 am - 2:00 pm

INSURANCE

Division of Financial Regulation

State assistance for wildfire-related insurance claims.

• www.dfr.oregon.gov/insure/home/storm/Pages/wildfires.aspx

United Policyholders

Helps to advocate for fire survivors who experience difficulty with their insurance claim.

• www.uphelp.org

LEGAL AID

Center for Nonprofit Legal Services

• https://cnpls.org/get-help-now/
• 541-779-7291 or 541-779-7000 (for Seniors)
• Available via phone Monday-Friday 8:30 AM – 12:00 PM & 1:00 PM – 5:00 PM

Construction Contractors Board (CCB)

Report contractor fraud  issues—such as changing price on a home after a contract has been signed, or abandoning the job site.

• https://www.oregon.gov/ccb/Pages/Consumer-Tools.aspx#HowToFileComplaint
  
• (503) 934-2247
• Email –  
• Video showing how to file a complaint for contractors fraud — https://www.youtube.com/watch?v=bkZs1SvrAIA

Oregon Law Center

Oregon Law Center (OLC) provides free legal help to people struggling to make ends meet on matters related to their homes, livelihoods, medical care and physical safety against domestic violence.

• https://oregonlawcenter.org/how-to-get-help/olc-offices/grants-pass/
• 541-476-1058
• 424 NW 6th St # 102, Grants Pass, OR 97526

Attorney Referral Service

Online referral request & modest means program available. $30 initial consult.

• https://www.osbar.org/public/ris/
• 800-452-7636
• Hours 24/7 (online referral service)

Modest Means Program 

Helps moderate-income Oregonians find affordable legal assistance.  If you qualify for the program, the Modest Means lawyer will charge you a reduced rate for any additional legal work provided to you beyond the initial consultation. Only available for family law, criminal defense, foreclosure, and rental housing matters at the trial court level (appeals are not covered by the program). The best way to find out if you qualify for Modest Means is to apply. 

• https://www.osbar.org/public/modestmeans.html
• 503-684-3763 or toll-free in Oregon at 800-452-7636.
• Hours — 8:00 am to 5:00 pm, Mon-Fri

Oregon Disaster Legal Services

As of July 1, 2023, the Legal Aid Services of Oregon’s Disaster Relief Program is no longer active.

• www.oregondisasterlegalservices.org
• How to appeal your FEMA letter: https://7hq278.p3cdn1.secureserver.net/wp-content/uploads/2020/10/FEMA-Appeal-OR.pdf

Legal Shield

Monthly subscription service to give access to a team of lawyers for various issues.

• www.legalshield.com

MENTAL HEALTH

Lines for Life
Lines for Life offers crisis and peer hotlines as well as peer-led Zoom-based Affinity Groups (Virtual Wellness Groups). Call to get a referral to the best support for you!

• www.linesforlife.org
• 800-273-8255 
• 24/7

Jackson County Mental Health Walk-In
Jackson County Mental Health serves community members in crisis at our Health & Human Services building. Walk-in help is available during business hours. 

• https://jacksoncountyor.gov/departments/health___human_services/programs_and_services/mental_health/crisis_services.php
• 140 S. Holly St. in Medford, OR
• Mon – Fri 8:00 am – 5:00 pm (the building is closed during lunch from 12 pm-1 pm)

Jackson County Mental Health Crisis Line
If you are having thoughts of hurting yourself or others, please call the 24/7 crisis line.

• This is a free service.
• 541-774-8201
• 24/7 (online referral service)

Rogue Community Health
Rogue Community Health offers Behavioral Health services, along with a full complement of other Medical Care through personalized contact with their own Community Health Workers. Both OHP and private insurance are accepted, with an income-based sliding scale option also available.

• http://www.roguecommunityhealth.org/

Rogue Community Health — Medford Behavioral Health

• 1000 East Main St, Medford, OR 97504
• (541) 500-0977
• Monday – Friday, 7:30 a.m. – 6:30 p.m

Rogue Community Health — South Ashland Behavioral Health

• 2265 Ashland St. Ashland, OR 97520
• (541) 500-0977
• Monday – Friday, 7:30 a.m. – 6:30 p.m.

La Clinica

La Clinica offers primary care, dental and behavioral health services to the community. Serving individuals under Oregon Health Plan, private insurance, and offering an income-based sliding scale option for those without insurance.
La Clinica offers integrated behavioral services to those engaged in their primary care and dental services, and also offers ongoing mental health services to youth ages 5 to 19 regardless of where they access primary care.  In addition, they have Community Resource Specialists available to support patients and families in accessing resources when needed.

• www.laclinicahealth.org
• 541-535-6239
• Email —
• 931 Chevy Way Medford, OR  97504
• Hours — Mon - Fri 8:00 am - 6:30pm for many of their primary care sites
• 9:00 am - 5:00 pm for school-based services
• Please check their website for specific hours

Options for Southern Oregon
Options provides mental health services, with bi-lingual/bi-cultural services also available. Individuals of all ages are accepted with OHP, private insurance, or an income-based sliding scale for those without insurance.

• http://www.optionsonline.org
• 541-476-2373 (can use for all offices)
• 200 Beatty St, Medford
• Hours — Mon - Fri 9:00 am - 5:00 pm

Columbia Care Services
Columbia Care offers mental health services to individuals with OHP, private insurance, as well an income-based sliding scale.

• https://www.columbiacare.org/
• 541-200-2900

OTHER

Help Now! Advocacy Center

Advocacy specializing in dispute resolution with businesses, governmental agencies or other individuals. Utility shut-off negotiation. Disability benefit assistance. Goodwill vouchers available. Walk-ins Mon-Wed, or call for an appointment.

• http://www.helpnowadvocacy.org/
• 541-732-1911
• 33 N Central Ave St 317, Medford 97501
• Hours M, Wed & Th 10am-4pm CentE